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Important information about your rights, our policies,
and how we operate our platform. Please review
the documents below.

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Privacy Policy

How we collect, use, and protect your personal information.

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Terms & Conditions

The rules and guidelines for using our platform and services.

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Account Deletion

Request permanent deletion of your account and associated data.

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Refund Policy

Our policy on refunds, returns, and eligible transactions.

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Acceptable Use Policy

Permitted and prohibited uses of our platform and services.

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Security Policy

Our commitment to security and how we protect your data.

These documents may be updated from time to time. Please check back regularly for the latest version.

EziPay Privacy Policy
Effective Date: August 25, 2026
Last Updated: August 25, 2026

1. Introduction
EziPay Inc. (“EziPay,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how EziPay collects, uses, discloses, retains, and protects information when you access or use our websites, applications, business portals, commerce tools, invoicing solutions, merchant tools, payment technology, APIs, and other products or services that reference this Privacy Policy (collectively, the “Services”).
By accessing or using the Services, you acknowledge the practices described in this Privacy Policy.

2. About EziPay
EziPay is a technology platform providing payment, commerce, invoicing, merchant, and business software solutions.
Our technology helps individuals and businesses access and manage digital payment and commerce experiences through a unified platform.
Depending on the Services being used, EziPay may provide:

  • Payment technology and payment interfaces;

  • Merchant payment tools;

  • Business payment solutions;

  • Digital commerce functionality;

  • Invoicing and Open Invoice tools;

  • Payment links;

  • QR-based payment functionality;

  • Business and merchant portals;

  • Customer account functionality;

  • Transaction and payment records;

  • Reporting and reconciliation tools;

  • Merchant management tools;

  • API and software integrations; and

  • Other technology-enabled business services.

Certain functionality available through EziPay may rely on independent payment processors, financial institutions, mobile wallet providers, commerce providers, or other authorized third-party service providers.
Where applicable, these providers are responsible for providing their respective services according to their agreements, privacy policies, and legal or regulatory obligations.

3. Information We Collect
The information EziPay collects depends on how you interact with our platform and which Services you use.
3.1 Account and Contact Information
When you create an account, contact us, or use certain Services, we may collect information such as:

  • Full name;

  • Email address;

  • Telephone number;

  • Date of birth, where required;

  • Residential or business address;

  • Username and account information;

  • Customer or account identifiers;

  • Communication preferences; and

  • Other information you voluntarily provide.


3.2 Business and Merchant Information
Businesses and merchants may provide information including:

  • Business name;

  • Business address;

  • Business contact information;

  • Business registration information;

  • Employer Identification Number or other business identifiers;

  • Authorized representative information;

  • Ownership or management information;

  • Business documentation;

  • Merchant profile information; and

  • Information necessary to configure or support business Services.


3.3 Identity and Verification Information
For certain Services, EziPay or an authorized service provider may request information to verify an individual, business, or authorized representative.
Depending on the circumstances, this may include:

  • Full legal name;

  • Date of birth;

  • Address;

  • Government-issued identification;

  • Photograph or identity verification information;

  • Business formation documents;

  • Business ownership information;

  • Tax or business identification information; and

  • Other documentation reasonably required for verification.

Verification information may be processed by specialized third-party verification providers.

3.4 Payment, Commerce, and Transaction Information
When you use payment, invoicing, merchant, or commerce functionality through EziPay, we may receive or maintain information associated with that activity, such as:

  • Transaction amount;

  • Currency;

  • Date and time;

  • Transaction or payment reference;

  • Invoice information;

  • Order information;

  • Merchant information;

  • Selected payment method;

  • Transaction status;

  • Payment confirmation;

  • Refund or adjustment information; and

  • Other information necessary to display, support, reconcile, or maintain records relating to the activity.

Payment credentials may be collected and processed directly by an authorized payment processor or other service provider where applicable.
EziPay does not claim ownership of payment credentials maintained independently by those providers.

3.5 Device and Technical Information
When you access our Services, we may automatically collect certain technical information, including:

  • IP address;

  • Device type;

  • Operating system;

  • Browser type;

  • Device identifiers;

  • Application version;

  • Login activity;

  • Session information;

  • Approximate location derived from IP address;

  • Features or pages accessed;

  • Date and time of access;

  • Error and diagnostic information; and

  • Security-related activity.
     

3.6 Communications and Customer Support
If you contact EziPay, we may collect information contained in your communications, including:

  • Your contact information;

  • Customer support requests;

  • Feedback;

  • Complaints;

  • Documents or screenshots you provide; and

  • Other information necessary to respond to your request.
     

3.7 Information From Service Providers and Business Partners
We may receive information from organizations that support functionality available through the EziPay platform.
Depending on the Service, these may include:

  • Payment processors;

  • Financial institutions;

  • Mobile wallet providers;

  • Identity verification providers;

  • Security and fraud prevention providers;

  • Merchants;

  • Commerce providers;

  • Technology providers; and

  • Other service providers.

We only use such information for legitimate business, operational, security, support, or compliance purposes as applicable.

4. How We Use Information
EziPay may use information to:

  • Create and maintain user accounts;

  • Provide and operate the Services;

  • Authenticate users;

  • Configure merchant and business accounts;

  • Provide payment and commerce interfaces;

  • Support invoicing and Open Invoice functionality;

  • Provide payment links and QR-based functionality;

  • Display transaction and payment information;

  • Generate confirmations and receipts;

  • Maintain account and activity records;

  • Provide merchant reporting and reconciliation tools;

  • Support API and software integrations;

  • Verify users, businesses, and authorized representatives;

  • Provide customer support;

  • Respond to questions, complaints, and requests;

  • Communicate important account or Service information;

  • Protect accounts and platform functionality;

  • Detect and investigate unauthorized or suspicious activity;

  • Prevent misuse of the Services;

  • Maintain platform reliability and security;

  • Diagnose technical issues;

  • Improve our products and Services;

  • Develop new features;

  • Enforce our agreements and policies;

  • Maintain appropriate business records;

  • Comply with applicable legal obligations; and

  • Establish, exercise, or defend legal rights.


5. Platform Security and Risk Prevention
EziPay uses administrative, technical, and operational measures designed to protect users, businesses, merchants, and the platform.
We may evaluate account, device, transaction, identity, and activity information when reasonably necessary to detect or investigate:

  • Unauthorized account access;

  • Account takeover;

  • Identity misuse;

  • Unauthorized activity;

  • Suspicious account behavior;

  • Misuse of platform functionality;

  • Attempts to circumvent security controls; or

  • Other activity that may create security, operational, compliance, or financial risk.

EziPay may request additional information or documentation when reasonably necessary to verify account activity, confirm information, protect users, or satisfy applicable requirements.
Access to certain features may be limited while an account or activity is being reviewed where reasonably necessary for security or compliance purposes.

6. How We Disclose Information
EziPay does not sell personal information for monetary consideration.
We may disclose information to third parties when reasonably necessary to provide, operate, secure, support, or improve the Services.

6.1 Technology and Operational Service Providers
We may work with service providers that support functions such as:

  • Cloud hosting;

  • Data storage;

  • Cybersecurity;

  • Identity verification;

  • Communications;

  • Customer support;

  • Analytics;

  • Software infrastructure;

  • Accounting;

  • Professional services; and

  • Other operational functions.

These providers may process information on our behalf subject to applicable contractual and legal requirements.

6.2 Payment and Commerce Providers
Certain features accessible through EziPay may require interaction with independent providers that support payment or commerce functionality.
When necessary, relevant information may be provided to or received from those providers to support the requested functionality, confirm activity, maintain records, address customer inquiries, or resolve errors.
Independent providers may process information according to their own privacy policies, agreements, and legal obligations.

6.3 Merchants and Businesses
When you interact with a merchant or business through EziPay, we may provide information reasonably necessary for the merchant or business to identify and manage the applicable order, invoice, payment, or customer interaction.
Depending on the activity, this may include:

  • Customer name;

  • Transaction reference;

  • Invoice or order reference;

  • Amount;

  • Status; and

  • Other relevant transaction or commerce information.
     

6.4 Legal and Compliance Disclosures
We may disclose information when reasonably necessary to:

  • Comply with applicable law;

  • Respond to valid legal process;

  • Respond to lawful requests from authorized authorities;

  • Protect EziPay's rights or property;

  • Protect users, merchants, businesses, service providers, or others;

  • Investigate suspected unlawful activity;

  • Prevent misuse of the Services; or

  • Establish, exercise, or defend legal claims.
     

6.5 Business Transactions
If EziPay participates in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be disclosed or transferred as part of that transaction as permitted by applicable law.

7. Third-Party Services
Certain functionality accessible through the EziPay platform may be provided or supported by independent third parties.
These may include:

  • Payment processors;

  • Financial institutions;

  • Mobile wallet providers;

  • Commerce providers;

  • Identity verification providers;

  • Cloud and technology providers; and

  • Other specialized service providers.

When you use functionality involving an independent provider, that provider may collect or process information according to its own privacy policy and terms.
This Privacy Policy applies to EziPay's handling of personal information and does not replace the privacy policies of independent third-party providers.

8. Cookies and Similar Technologies
EziPay websites and applications may use cookies and similar technologies to:

  • Maintain sessions;

  • Authenticate users;

  • Remember preferences;

  • Protect accounts;

  • Understand how our Services are used;

  • Diagnose technical problems;

  • Improve platform performance; and

  • Maintain security.

Your browser or device may allow you to control certain cookies.
Disabling certain technologies may affect the availability or functionality of portions of the Services.

9. Data Retention
EziPay retains personal information for periods reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:

  • The nature of the information;

  • The Service being used;

  • Account status;

  • Business and operational requirements;

  • Security and fraud prevention needs;

  • Contractual obligations;

  • Accounting or tax requirements;

  • Dispute resolution requirements; and

  • Applicable legal requirements.

Information may be retained after an account is closed when reasonably necessary or required by applicable law.

10. Data Security
EziPay maintains administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Depending on the applicable systems and Services, safeguards may include:

  • Access controls;

  • Authentication mechanisms;

  • Encryption where appropriate;

  • Secure communications;

  • Monitoring and logging;

  • Network security controls;

  • Application security measures;

  • Restricted administrative access; and

  • Internal security procedures.

No electronic platform or method of data transmission can be guaranteed to be completely secure.
Users are responsible for protecting their account credentials and should promptly contact EziPay if they believe their account has been compromised.

11. Your Privacy Rights and Choices
Depending on your place of residence and applicable law, you may have certain rights concerning your personal information.
These may include the right to:

  • Request access to certain personal information;

  • Request correction of inaccurate personal information;

  • Request deletion of certain personal information;

  • Obtain information regarding certain uses or disclosures of personal information;

  • Opt out of certain promotional communications; and

  • Exercise other privacy rights provided by applicable law.

Certain information may be exempt from a request or may need to be retained for legitimate purposes, including:

  • Security;

  • Fraud prevention;

  • Transaction records;

  • Accounting;

  • Tax requirements;

  • Contractual obligations;

  • Legal requirements;

  • Dispute resolution; or

  • Establishing or defending legal claims.

We may verify your identity before processing certain privacy requests.

12. Marketing Communications
Where permitted by applicable law, EziPay may communicate with users about products, Services, features, promotions, or other business offerings.
You may opt out of promotional email communications using the unsubscribe mechanism included in the applicable communication.
Opting out of promotional communications does not prevent EziPay from sending necessary operational communications, including:

  • Account notifications;

  • Security notices;

  • Transaction or payment notifications;

  • Service updates;

  • Customer support communications; and

  • Legal or policy notices.
     

13. Children's Privacy
EziPay Services are not intended for children who are not legally permitted to independently use the applicable Services.
EziPay does not knowingly collect personal information from children in violation of applicable law.
If we become aware that information from a child has been collected improperly, we will take reasonable steps to address the information in accordance with applicable requirements.

14. Account Security
Users are responsible for maintaining the confidentiality and security of their EziPay account credentials.
Users should:

  • Create strong and unique passwords;

  • Protect authentication codes;

  • Avoid sharing account credentials;

  • Review account activity regularly; and

  • Contact EziPay promptly regarding suspected unauthorized access.

EziPay representatives will not ask users to disclose their account passwords.

15. Business and Merchant Accounts
Businesses and merchants using EziPay may provide information relating to their organization, authorized representatives, employees, customers, invoices, orders, payments, and commerce activities.
Businesses are responsible for ensuring that personal information they provide to EziPay has been collected and disclosed in accordance with applicable law.
When EziPay technology is used by a business to interact with its customers, the respective privacy responsibilities of EziPay and the business may depend on the applicable Service, agreement, and circumstances.

16. U.S. State Privacy Rights
Residents of certain U.S. states may have additional rights under applicable privacy laws.
Where applicable, these rights may include the ability to request:

  • Access to certain personal information;

  • Correction of inaccurate personal information;

  • Deletion of certain personal information;

  • Information concerning certain processing or disclosure practices; or

  • Other rights provided by applicable law.

EziPay will process qualifying privacy requests in accordance with applicable requirements.
We may verify the identity and authority of the person making a request before fulfilling it.
Nothing in this Privacy Policy is intended to limit rights that cannot lawfully be limited.

17. Changes to This Privacy Policy
EziPay may update this Privacy Policy periodically to reflect changes in:

  • Our Services;

  • Technology;

  • Business practices;

  • Security practices;

  • Legal requirements; or

  • Regulatory requirements.

When this Privacy Policy is updated, we will revise the “Last Updated” date shown at the top of the policy.
Where required by applicable law, we may provide additional notice of material changes.

18. Contact EziPay
Questions, concerns, or requests regarding this Privacy Policy or EziPay's privacy practices may be directed to:
EziPay Inc.
Email: support@ezipayglobal.com
Website: www.ezipayglobal.com
Please provide sufficient information for us to understand and respond to your request.

19. Privacy Policy Scope
This Privacy Policy applies to EziPay's collection and handling of personal information through Services that reference this Privacy Policy.
It does not govern the independent privacy practices of third-party service providers, merchants, businesses, or other organizations that may be accessible through or interact with the EziPay platform.
Users should review the privacy notices of those organizations where applicable.

 

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